Shipping policy

At Awara Skin, we aim to deliver your skincare ritual to you as quickly and safely as possible. All orders are packed with care and shipped from Australia.

Processing Times

All orders are processed within 1–3 business days.
During busy periods, new product launches or sales, processing times may be slightly longer.

You will receive an email confirmation once your order has been placed and another email containing your tracking information once your parcel has been shipped.

Shipping Rates & Delivery Times

Free Standard Shipping

  • Enjoy free standard shipping on Australian orders of $100 or more, calculated after any discounts have been applied.

Standard Shipping (Australia-wide)

  • Flat rate: $10

  • Estimated delivery: 3–8 business days after dispatch

Express Shipping (Australia-wide)

  • Flat rate: $15

  • Estimated delivery: 1–3 business days after dispatch

 

Delivery timeframes are estimates only and begin once your order has been dispatched. Delivery times may vary depending on your location, courier delays, public holidays and peak periods. Regional and remote areas may take longer.

International Shipping

International shipping will be available soon.
Please sign up to our newsletter to be notified when worldwide shipping launches.

Order Tracking

Once your order has shipped, you’ll receive a tracking number to follow your parcel’s journey.
Please allow up to 24 hours for tracking information to update after dispatch.

Shipping Address

Please ensure your shipping address is correct and complete at checkout.

If you need to update your address, please email us as soon as possible at admin@awaraskin.com. We will do our best to update your details; however, we cannot guarantee that changes can be made once your order has been processed or dispatched.

Awara Skin is not responsible for parcels delivered to an incorrect or incomplete address provided by the customer.

Delayed, Lost or Damaged Parcels

If your parcel is significantly delayed, appears to be lost, or arrives damaged, please contact us at admin@awaraskin.com as soon as possible.

For damaged parcels, please include your order number and clear photographs of the parcel, packaging and affected products.

We will work with the delivery carrier to investigate the issue and provide an appropriate resolution. 

Pre-Orders

If your order contains a pre-order item, all products in the order will be shipped together once the pre-order stock becomes available.

If you would like your available products shipped separately, please place them in a separate order.

Questions?

We’re here to help.
Email our customer care team at admin@awaraskin.com and we’ll get back to you as soon as possible.