Refund policy

REFUND AND RETURNS POLICY

Last updated: 11 August 2026

We hope you love your Awara Skin products. If something isn’t right, please contact us at admin@awaraskin.com so we can help.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

CHANGE-OF-MIND RETURNS

We offer a 30-day change-of-mind return period. You have 30 days from the date you receive your order to request a return.

To qualify for a change-of-mind return, the product must be:

• unused, unopened and in its original condition;

• in its original packaging with any hygiene seals intact; and

• accompanied by a receipt or other proof of purchase.

For health and hygiene reasons, we cannot accept change-of-mind returns for skincare or personal-care products that have been opened, used or had their seals removed.

To request a return, email admin@awaraskin.com with your order number and reason for the return.

If your return is approved, we will provide return instructions and the applicable return address. Please do not send products back before contacting us, as unauthorised returns may not be accepted.

Customers are responsible for change-of-mind return postage costs. Original shipping charges are not refundable for a change-of-mind return.

We recommend using a tracked delivery service, as we cannot process a change-of-mind return that is not received.

DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If a product arrives damaged, faulty, unsafe, significantly different from its description, or you receive the wrong product, contact us at admin@awaraskin.com as soon as reasonably possible.

Please include:

• your order number;

• a description of the issue; and

• clear photographs of the product, packaging and shipping parcel where applicable.

We may request further information or ask you to return the product so we can assess the issue.

Where a product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.

Awara Skin will cover reasonable return postage costs where a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise eligible for a remedy under the Australian Consumer Law.

SKIN SENSITIVITIES AND REACTIONS

Individual skin types and sensitivities vary, and a product not being suitable for your skin does not necessarily mean that the product is faulty.

Please review the product ingredients and directions before use and perform a patch test where recommended. Discontinue use if irritation or an adverse reaction occurs.

If you experience a reaction or have concerns about a product, please contact us at admin@awaraskin.com with your order number, details of the reaction and photographs where appropriate. We will review each concern individually.

This section does not limit any rights you may have if a product is faulty, unsafe or does not comply with an applicable consumer guarantee.

EXCLUSIONS

We do not accept change-of-mind returns for:

• opened or used skincare and personal-care products;

• products with removed or broken hygiene seals;

• gift cards; or

• products marked as final sale.

Sale and promotional products remain eligible for a remedy if they are faulty, unsafe, incorrectly described or otherwise fail to meet a consumer guarantee under the Australian Consumer Law.

EXCHANGES

We do not offer direct change-of-mind exchanges.

If your unopened product is eligible for a return, you may return it in accordance with this policy and place a separate order for your preferred product.

If you received an incorrect or faulty product, contact us before placing another order so we can provide an appropriate resolution.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change an order, contact us at admin@awaraskin.com as soon as possible.

We will do our best to assist, but we cannot guarantee that an order can be changed or cancelled once it has been processed or dispatched.

REFUNDS

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by law. We aim to process approved refunds within 10 business days.

Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at admin@awaraskin.com.

CONTACT US

For return, refund or product-related enquiries, contact:

Awara Skin Pty Ltd
ABN: 68 670 851 877
Email: admin@awaraskin.com